Frequently Asked Questions
Why is there a minimum four week period?
Babywearing takes time to settle into. Four weeks allows you to adjust, build confidence, and experience the carrier properly before deciding whether to keep using it.
Can I keep the carrier longer than four weeks?
Yes. Most people do. You simply continue on the weekly charge until you’re ready to return it.
When do payments stop?
Payments stop once the carrier has been returned, inspected, and confirmed to be in good condition.
How are carriers cleaned?
All carriers are cleaned after each return period using methods that follow the manufacturer guidelines.
What if there’s normal wear or a small accident?
Everyday wear is expected, and we understand that babies are unpredictable. Significant damage is assessed on a case-by-case basis.
Is this suitable for newborns?
Some carriers in the collection are suitable from birth, while others are better suited to older babies. Each listing includes guidance to help you choose.
How does shipping work?
We ship your carrier directly to your door, Australia-wide.
Shipping is included as part of your access — there’s nothing extra to pay.
Once your order is placed, we’ll prepare your carrier and send you tracking details as soon as it’s on its way.
Is shipping really free?
Yes. Shipping to you is included, and return shipping is included too.
There are no hidden delivery or return fees at any point.
How long does delivery take?
Delivery times vary depending on your location, but most orders arrive within a few business days once dispatched.
You’ll receive tracking information so you can follow your carrier’s journey to you.
Carriers are usually dispatched within 1-2 business days.
How do returns work when I’m finished with the carrier?
When you’re ready to return your carrier, simply use the pre-paid return label provided in your box.
Once the carrier is returned and checked over, your weekly access payments stop.
There’s no pressure to return by a specific date — return it when it no longer suits your life.
Do I have to pay for return shipping?
No. Return shipping is included as part of your access.